The Coach Leader highlights regular front-line coaching conversations to provide you with new insights and perspective on how to improve care coordination and lead your organization to a more Patient-Accountable Culture.
Wednesday, December 4, 2013
Tip 24: Think Global… Act Local
Think Global… Act Local
Q: While doing a book tour event at a health system, I recently had the opportunity to chat with a few physicians before the program began. One commented, “I'm just one guy at this hospital… I’m not sure what I can really do to change anything around here.”
A: I told him, “It's not about changing this ‘place’ or about waiting for some big transformation to hit us over the head, it’s about every team member taking small steps to influence your very own local culture.” We went on to discuss that to make big shifts in organizational culture, we have to think small. Sustainable progress toward improving team care, patient communication, and removing medical hierarchy, won't come from top-down cultural transformation initiatives. Progress begins with becoming more familiar with the role we all play on behalf of patients… on the local level.
While this was just one guy asking "What I can really do to change this place?" Many of us are asking ourselves the same question - we all want to have more personal impact on improving what we do individually and as organizations. Most physicians I know are not formal leaders in their organization, but all of them are informal leaders. While it's important to have senior leadership setting the correct tone for organizational culture, it takes a combined effort with the informal leaders within an organization to actually influence sustainable changes in organizational culture. Again, think small, think local. Every interaction matters to the patient.
Heroes Need Not Apply... now on eBook
Improved care coordination is essential to gaining the efficiencies required in this healthcare reform era. To move metrics in patient safety, experience, and quality, we must become effective at delivering coordinated team based care.
In his new book, Heroes Need Not Apply, Brian Wong MD, uncovers the reasons why many of us experience spotty improvements in patient safety, episodic service excellence, and insufficient engagement and accountability. To make sustainable improvements, we need to know how to migrate from a system that can best be described as uncoordinated (i.e. poor hand-offs, suboptimal staff interaction, medical hierarchies, etc.) to one that delivers consistent coordination of team based care.
The purpose of Heroes Need Not Apply is to give healthcare organizations a template for creating a strong foundation for effective coordinated care. This “how-to” book gives every executive, physician, nurse, and clinical team member the tools to make specific changes at the local level, and uses relatable characters to showcase effective patient-centered skills to improve efficiency, decrease costs, and improve the patient experience. If your hospital is looking to accelerate improvements in care coordination and improve team care,Heroes Need Not Apply is a timely resource designed to equip your organization with the practical skills required for improved care coordination.
The book has already caught the attention of many top physicians, nurses, and executives as an innovative resource to lead our industry into a new era of value based healthcare that is both cost effective and accountable to patients.
Dr. Wong's Heroes Need Not Apply is receiving praise by noted physician leaders and industry experts throughout the country...
“Heroes Need Not Apply examines the root causes of healthcare’s most pressing safety and quality challenges. It offers practical strategies to improve communication among staff, dismantle silos, and build high-performing teams.” — Richard J. Umbdenstock, President and CEO of the American Hospital Association
“I believe this book will help save lives, improve quality, and recommit healthcare providers and patients to new levels of trust.” — Sue Collier, MSN, RN, FABC - Performance Improvement Specialist, Patient-Family Engagement, NC Quality Center/NC Hospital Association
“Dr. Wong’s book “Heroes Need Not Apply” breaks new ground as a field manual for what WE can all do on the front lines to be leaders as opposed to “reactors’ of healthcare transformation.” — Stephen K. Klasko, M.D., M.B.A., President and CEO, Thomas Jefferson University Hospitals
"...[Dr. Wong] speaks the truth of what we must become as leaders in health care." — Jeff Selberg, EVP and Chief Operating Officer, Institute for Healthcare Improvement.
“Amazing! Timely, accurate, stunning, motivating, frightening. More than reading, I consumed the book. What a wonderful story of cold truth.” — Jack Cochran, MD, Executive Director, The Permanente Federation, LLC
“On the journey to team-based and patient-centric care the evolving healthcare system is indeed a place to which Heroes Need Not Apply." —Joseph S. Bujak, MD, FACP
“Dr. Wong draws the reader into the world of the hospital and an understanding of the cultural barriers that contribute so much to preventable medical error.” — Gordon R. Clark, President and CEO of iProtean